In an interview with Economic Times, Smita Jain, Director, Global Luxury Goods & Services Management (MGLuxM) and Hospitality Business Leadership (HBL) programs at SP Jain Global discusses the impact of automation on the hospitality industry.
In the article, she explores how advancements in technology, such as artificial intelligence (AI), robotics, the Internet of Things (IoT), and other automation tools, are reshaping various aspects of hotel operations and guest experiences.
The article covers how automation is improving efficiency in areas like check-in and check-out, enhancing personalised guest services, and incorporating smart room technology.
Additionally, Ms Jain highlights the operational benefits, such as cost savings, data analytics, and streamlined management systems, while also addressing challenges like maintaining the human touch, data security, and the integration of new technologies.
To read the full article, please click here.
